Crowdsourcing: Not Yet a Game-Changer for Small Biz
These days, "the crowd" is one of those buzzworthy business concepts. Harnessing the power of groups through online communication has already revolutionized standard models of publishing or marketing; think of Wikipedia's collaborative writing model, or the thousands of Twitter users who can sink a movie release if they all share bad reviews.
So it's no wonder some see great potential for crowdsourcing, a term that encompasses a variety of methods for handing off business tasks to the crowd. Theoretically, crowdsourcing allows small businesses to take advantage of a vastly wider talent pool while keeping costs down. But this virtual crowd, by its very nature, is an ever-changing, hard-to-pin-down concept. And while a few crowdsourcing applications have clear benefits for small businesses, the concept as a whole is still very much a work in progress.
Later this month, leaders from throughout the crowdsourcing industry will come together in San Francisco for CrowdConf, an annual gathering that aims to raise crowdsourcing's profile among investors, venture capitalists, analysts, the media and corporate managers. This year, for the first time, a series of panels have been designed specifically for entrepreneurs to show the ways a crowd-based approach can be used by start-ups.
"We're putting a huge emphasis on customer learning," says Mollie Allick, marketing director for the crowdsourcing company Crowdflower, which organizes the conference. "If you're a small or medium-sized business and you're not in a major metropolitan area, it's so easy to access these resources once you know where to go."
Crowdflower, to take one example, operates by breaking down a client's huge projects into "microtasks" that can be performed quickly, remotely and cheaply. One specialty is "image moderation," which accesses a huge network of contributors who judge whether photos uploaded to a website are acceptable. While Crowdflower mostly works with large companies that have enormous data-processing needs, other crowdsourcing companies lend themselves to smaller businesses by providing access to talent needed for a specific project.
The design resource 99designs, for example, allows business owners or startups to solicit ideas for logos, signs, banner ads and website designs from the more than 100,000 designers around the world signed up with the site. Interested designers compete for the job by submitting (unpaid) samples. Elance works similarly by matching businesses with writers, marketing specialists and computer programmers. The advertising agency Victors & Spoils operates on the same general principle, with a full-time, in-house team of creative directors and account managers who work directly with clients, but who outsource the actual creative work to a team of thousands of freelance writers, designers and strategists.