US Airways Charlotte Hub: Ready for Anything
With creditors in the American (AAMRQ.PK) bankruptcy case apparently in the late stages of evaluating a merger, many in the airline industry except US Airways and American to combine early in the coming year. That would make Charlotte the second biggest hub for the world's largest airline.
But even without a merger, Charlotte is growing. Next year, non-stop service to London Heathrow will begin March 30; Charlotte will become one of just 14 U.S. cities, including Raleigh-Durham, with service to Heathrow on a U.S. carrier. On May 5, Charlotte-Sao Paulo, Brazil service will begin, complementing existing Charlotte-Rio de Janeiro service that began in 2009. US Airways has said that a merger would mean about 50 additional daily departures, as it would push more passengers through Charlotte.
Charlotte is already the world's third- or fourth-largest single-airline hub. US Airways' winter schedule has 601 daily departures, down from 631 this summer, when Delta had 994 Atlanta departures, American had 740 Dallas departures and United had 620 Houston departures. Comparing Charlotte and Houston is difficult. United averaged 584 Houston departures during calendar 2012, but had 652 daily departures on peak days in July. Houston tends to have longer flights and more revenue passenger miles, which measure the number of passengers flown one mile.
Within the ranks of the Charlotte hub's management team, a sense of wonder still exists that a livable, largely suburban, medium-sized Southern city has become one of the most important U.S. airline hubs.
"We have more (departures) than Air France in Paris, more than British Airways in London," said Terri Pope, Charlotte station manager since 2000 and a US Airways managing director, speaking to about 60 hub managers at an annual Christmas lunch on Thursday. "Yep, Charlotte, North Carolina," she reminded.
Hunter Miller, senior manager for customer service, recalls that he started working for US Airways predecessor Piedmont Airlines in Roanoke, Va., in 1979. Roanoke was then one of Piedmont's three largest stations, with about 60 daily departures, similar to Piedmont's levels at Atlanta and Washington National.
"The thing that amazes most employees is not the fact that we have grown so big, since Charlotte has been the largest hub for US Airways for quite a number of years, but the fact that we are the second-largest airline hub east of the Mississippi," Miller said.
At the lunch, managers reviewed the year's accomplishments, including successfully managing record local traffic for the Democratic National Convention in September. Throughout the year, Charlotte's operational performance was strong. Pope ticked off metrics including a best-ever, 11-month 68.1% rate for aircraft departing by D-0, or exactly as scheduled; a best-ever 79.2% for aircraft arriving on time, and a best-ever 73.4% rate for successful aircraft turn times, as measured against a base of how long it ought to take. Levels for mishandled bags were also at record lows. "It's all about you guys," Pope told her staff.