Apple, Tesla Completely Embarrass Microsoft
Given the cold reception to the Surface Tablet and Windows 8, Microsoft clearly doesn't have the ability to level the playing field in that regard. We can only assume that's why Blankenship left. You cannot pin the retail failure on him; who knows what Steve Ballmer put him up to.
It's impossible for retail to drive your brand and consumer experience, if your products suck. Simple as that.
However, if Ballmer and his crew at Microsoft expect anybody -- consumers, enterprise, competitors, high school kids -- to take them seriously, good products or not, they have to innovate, not thoughtlessly rip off somebody else's work.