BrightStar Care's Shelly Sun: From Frustrated Consumer to CEO
There were nuances in the processes that they followed or in some of the creative ideas that they had - creating a mechanism where we could hear those ideas from the front line so we could continue to make the experience for our consumers and for our employees every day even better.
What are the future growth plans ?
Sun: The last couple of years have been about large technology investments. We really see a changing environment in terms of reimbursements for care
We've made over a $3 million in investment in technology to allow us that capability... And
Besides BrightStar, you are active in the franchise community and even have a book out? What's next for you, Shelly?
Sun: My twin boys are 7. They're at an age where Mommy traveling is really hard on them. I've been try to identify things I'm really good at, but also keep me closer to home. I began in 2012 and for all of 2013
-- Written by Laurie Kulikowski in New York.
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