Facebook to Become the Netflix of Wireless Communications
NEW YORK (TheStreet) --Facebook's
The key is to consider the industry that Facebook is seeking to disrupt and the means by which it plans to do so.
Netflix chose to upset the status quo of the cable industry by mutualizing streaming video programming through a growing user base, effectively using customers' fees to expand its programming. At the same time, Netflix relies heavily upon broadband and wireless networks built by those cable giants to transmit its content to subscribers. Netflix now is often the biggest driver of traffic on broadband networks on any given night. The streaming video specialist is also widely seen as responsible for flat to declining video subscriptions across the cable industry.
Mergers such as the proposed tie-up of Comcast
Facebook, with a growing base of assets that now is poised to include Instagram, Messenger and WhatsApp, seems poised to make a similar disruption in the wireless communications industry. In this instance, it's short-messaging-service, or SMS, which Facebook might use to disrupt, at a potential profit for the company's shareholders.
SMS has historically been a cash cow for the telecom sector. Transmitting text data over wireless networks costs little for carriers, and in the past, it was one of the areas where consumers paid the most in service and overage charges. Many remember the pre-smartphone era when text messaging cost money and could drive a phone bill to astronomical heights. Surprisingly, even today SMS remains a $100 billion global industry by revenue, according to calculations by Deloitte.
However, with the popularization of smartphone devices, SMS was one of the first legacy businesses that Silicon Valley startups targeted. Why pay SMS fees when an over-the-top messaging application could bypass a carrier's SMS service? Hence the popularization of services such as WhatsApp, Viber, Facebook Messenger, Kakao, LINE and even Apple's iMessage. Those services also offer better communications services than SMS, for instance video, an integrated interface with other smartphone content and increased overall messaging functionality.
Wireless carriers, of course, have seen the writing on the wall for years. Most data plans in the U.S. now include unlimited SMS. In the race for wireless revenue, carriers have focused elsewhere and particularly on the tiered pricing of data bundles.
But SMS's replacement, instant messaging apps like WhatsApp, may eventually become far more lucrative than the glory days of SMS.
WhatsApp, LINE and Kakao may bring innovation to mobile messaging, allowing for better dissemination of video and location-based content. Those apps may also straddle sectors like e-commerce and mobile payments. Facebook CFO David Ebersman referred to the $100 billion SMS industry as indicative of the earnings potential of WhatsApp - it wouldn't be surprising if that opportunity set expands in the wake of Wednesday's deal.
As with Netflix's disruption of the cable industry, some might look at Facebook's push into messaging as a missed opportunity for wireless carriers.
Cable had every opportunity to move into streaming video content, but video bundles are just too valuable to break. Wireless carriers, similarly, had every chance to conceive of a more productive messaging interface on smartphones but they clung to legacy SMS, which continues to profit primarily from non-smartphone users.
But even if Facebook succeeds in using WhatsApp to move into mobile messaging and ancillary businesses, wireless carriers may do just fine. After all, carriers like Verizon
In the end, carriers may find themselves in a similar situation to cable: consumers' rising reliance on wireless data could surpass lost SMS revenue. That doesn't seem too different from consumers' increasing reliance on their broadband networks as streaming video adoption rises.