How the Consumer Wins In the Wireless Wars
NEW YORK ( TheStreet) - More than half of U.S. consumers are now using smartphones and Verizon
Smartphone penetration in the U.S. jumped 10 percentage points to 55% in the first quarter of this year over the first quarter of 2013, according to Kantar Worldpanel ComTech's OS barometer. Verizon holds the largest share of smartphone users in America with 33%, followed closely by AT&T
Smartphones accounted for 74% of all U.S. mobile phone sales in the first quarter, up from 65% of overall sales in the year-earlier period. Approximately 57.6% of U.S. smartphone sales in the first quarter were on Google's
Of the consumers who did not currently own a smartphone, 44% were unsure if they planned to upgrade to one in the next 12 months, Kantar found, and about 19% said they definitely would not upgrade to a smartphone device. "The cost of new devices and data plans was cited as the biggest reason for consumers' indecision, while lack of interest and basic need fueled the outright smartphone rejection," Kantar said.
But that might change. Carriers are engaging in a price war in order to win market share, with T-Mobile's "uncarrier" plans really shaking things up. T-Mobile has been aggressively trying to grab market shares by eliminating consumer "pain points," specifically the issue of locking customers into two-year contracts. T-Mobile has been rolling out programs to entice customers to switch their carrier, with the latest three offerings announced in April, where the company under the "Simple Starter," "Tablet Freedom" and "Overage Freedom" - eliminated all domestic overage charges for consumers, even those on legacy plans. T-Mobile had announced in March 2013 its "Simple Choice" plan that offered no annual service contract and low out-of-pocket costs on smartphones.
The company must be doing something right, given its impressive first-quarter subscriber growth of 2.4 million total net customer additions for the three months, making it the "fastest growing wireless company in America," it said in its earnings release last week.
Both Verizon and AT&T are combating T-Mobile by touting payment agreements for customers that require little to no down payment, more data, and fewer service charges when it comes to multiple phones or being able to pay for the device itself in installments as appealing features to switch over. (Check with your carrier to see the latest offers available.)
That said, it's easy for consumers to get confused by the growing array of options, but it's clear that for once, the consumer is winning since costs associated with smartphones are becoming more transparent and understandable. "This trend, combined with a wider selection of fully functional mid-range and low-end devices, should help win over the undecided consumers but also will shift the growth away from the high end," Kantar stated.