By Christine DiGangi

NEW YORK ( — A dissatisfied customer typically is not a quiet one: Venting to friends, launching a social media assault on the offending service provider and exchanging tense words with customer service representatives are among Americans' favorite ways of dealing with bad experiences. You can also reach out to agencies dedicated to resolving consumer issues, and because of those complaints, the Consumer Federation of America has a good idea of what bothers people most.

Today, with the North American Consumer Protection Investigators, the CFA released its most recent edition of the top consumer complaints. The rankings are based on 268,380 complaints received in 2013 by 40 agencies in 23 states that responded to the national organizations' survey. The top issues remained the same as they were in 2012 : issues with automobiles and associated services; home improvement and construction; and consumer credit and debt.

Consumers' Biggest Complaints

In their report, CFA and NACPI noted mostly the same local agencies responded to this and last year's survey, but some did not, and a few new ones reported 2013 complaints. As a result, the rankings are only a snapshot of top complaints to participating agencies, and shifts in rankings from previous years aren't necessarily indicative of an increase or decrease in problems within certain industries.

Here are the most common complaints among the thousands included in the report:

10. Fraud

2012 ranking: not in top 10

Includes fake sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, impostor scams

9. Health Products & Services

2012 ranking: not in top 10

Includes misleading claims, unlicensed practitioners and failure to deliver services

8. (tie) Home Solicitations

2012 ranking: 7

Includes do-not-call violations and misrepresentation or failure to deliver products solicited by phone, mail or door-to-door sellers

Internet Sales

2012 ranking: 9

Includes deceptive marketing, product misrepresentation and failure to deliver products

7. Landlord & Tenant

2012 ranking: 8

Includes rent disputes, illegal eviction tactics, failure to provide promised services and unhealthy or unsafe living conditions

6. Utilities

2012 ranking: 4

Includes service problems and billing disputes with phone, cable, satellite, Internet, electric and gas services

5. Services

2012 ranking: 6

Includes lack of proper licensing, failure to deliver, misrepresentation and poor work

4. Retail sales

2012 ranking: 5

Includes deceptive marketing, failure to deliver products, defective merchandise and issues with coupons, rebates and gift cards

3. Credit & Debt

2012 ranking: 3

Includes predatory lending, deceptive marketing, billing and fee disputes, credit repair, debt relief, mortgage modification and illegal or abusive debt collection tactics

2. Home Improvement & Construction

2012 ranking: 2

Includes "shoddy work" and failure to start or complete projects

1. Auto

2012 ranking: 1

Includes deceptive marketing in sales of new and used cars, leasing and towing disputes, lemons and faulty repairs