Why Zillow's Rich Barton Believes in ���Power to the People���
Updated from 8 a.m. to reflect the fact that Barton moved to Italy after the acquisition of Expedia by Interactive.
NEW YORK (TheStreet) –– Though Rich Barton currently is best known as Zillow's
Having started at Microsoft
"It came down to me going to Steve and asking him for $100 million to spend on television advertising," Barton said during an interview at Zillow's San Francisco office. "That was the straw that broke the camel's back so to speak. He said, 'I'm not giving you that money. We don't do that.' Then I said, 'Well, the public markets are hot. We can spin this off. We could sell not too much of the company, and get $100 million to spend on advertising. That is what is needed to one day make us the largest seller of travel in the world, which was the goal. He said, 'Give it a shot,' and he was very supportive."
Following the acquisition of Expedia by Interactive Corp.
In that time, he's been able to build companies that focus on this mantra, including Seattle-based Zillow (Barton lives in Seattle), an online real-estate advertising company that has seen explosive growth since going public. In the company's fiscal first quarter, the Spencer Rascoff-led company had a non-GAAP profit of 2 cents a share on record revenue of $66.2 million, up 70% year over year.
He also helped build Glassdoor, an online jobs and company review site, that is currently tracking the same growth trajectory as Zillow but is about two to three years behind. He's also on the board at Netflix
"It started as a travel dream for me, I've wanted this app," Barton said. "I travel around a lot, I want to remember where I went, what I ate, what I saw, there's not a good mechanism for doing that right now. Trover's like this magic guidebook for touring the world."
Whatever he's been involved in, particularly with the appointment to the Presidential Ambassadors for Global Entrepreneurship (he was appointed in April 2014), Barton has been an advocate for the rise of the consumer, as well as capitalism around the world. "I'm a big believer that the spread of American-style entrepreneurialism goes hand in hand with the rise of a capitalist democracy," Barton noted during the interview. "The rise of capitalism is good for power to the people in countries."
What follows are highlights from the interview, including his thoughts on Microsoft and the company's new CEO, Satya Nadella, net neutrality, the future of Netflix and what's next for him.
Chris Ciaccia: You have an entrepreneurial background. You've started four companies, you came from Microsoft. What's it like to start four companies, coming out of a big conglomerate like Microsoft?
Rich Barton: Big companies are populated by frustrated entrepreneurs. These are people that want to own their thing, make a difference, without everyone looking over their shoulder. It's romantic to a certain extent. It's very American as well. And I think that the great large companies enable intra-peneurs, enable entrepreneurs who are inside companies. I was lucky enough to be at Microsoft at a time when it was not only the most interesting company in the world, but it was also run in a very enlightened way. It enabled me to run a start up inside Microsoft, and act very independently. Ya know, pick my own brand name. Do my own thing. In my last year or so at Microsoft, I as GM of the Expedia Group, reported directly to [Steve] Ballmer, so I didn't really fit in the org anywhere. This was very enlightened of Ballmer to do that, so I was really lucky. I've tried to keep that spirit as I've built other companies, but that gave me the impetus I needed to get my start. Steve and Bill [Gates] were my first venture capitalists, and building confidence there enabled me to really go quite courageous without much fear into starting the next thing, which was Zillow with a bunch of ex-Expedia guys. Then the next one was starting Glassdoor with Robert Hohman, he's a guy I hired into Expedia right out of Microsoft. He was a computer science major at Stanford, and now he's off being CEO of Glassdoor and kicking butt. It enabled me to help put together the guys to build RealSelf, Trover and a bunch of others. It's been fun.
Ciaccia: You worked pretty closely with Ballmer. How influential was he in pushing Expedia out into its own company? Did he give you a budget to work with? Microsoft and Expedia are two entirely different companies, one's e-commerce and the other is selling software. Can you talk about how he pushed you?
Barton: It wasn't a natural thing for Microsoft to spin things off, to carve things out and spin things out. They had never done that before, and I don't think they've done that since. It was something that came from our group, it came from me and my team. It was something that I wanted to do. We saw a big opportunity. We of course had an internal budget, Steve and the whole management team was supportive of what we were doing. They thought it was interesting. The Web was young and happening. It came down to me going to Steve and asking him for $100 million to spend on television advertising. That was the straw that broke the camel's back so to speak. He said, 'I'm not giving you that money. We don't do that.' Then I said, 'Well, the public markets are hot. We can spin this off. We could sell not too much of the company, and get $100 million to spend on advertising. That is what is needed to one day make us the largest seller of travel in the world, which was the goal. He said, 'Give it a shot,' and he was very supportive. By no means, was he or anyone pushing out the door.
Ciaccia: Do you have any thoughts on Nadella vs. what Ballmer did?
Barton: I don't follow Microsoft all that closely, but I do live in Seattle, so I see what's going on. I've been gone since 1999, so I'm way, way out of the loop. That said, I think Satya and I started at Microsoft around the same time, and at similar kinds of jobs. I don't know if he came in as a Product Manager or a Program Manager. I came in as a Product Manager in '91, maybe he started right around then. We never worked together, but I knew him. He was doing enterprise stuff, I was doing consumer stuff. I always thought he was a really smart guy, and a really good guy. I'm really hopeful. He's clearly brought some new energy, a new kind of energy to the place. It feels different. He dresses a little better, he's a little hipper. Ballmer had his own massive charm, and Satya has a different kind of style. Microsoft seems to be reacting well to it.
Ciaccia: You have a huge portfolio, whether it's stuff you're active or passive with. Is there any one you're particularly most proud of?
Barton: It's like choosing which of your children you love the best. What I love is the companies I've helped put together, is they all carry sort of the same power, this "Power to the People" banner. It's kind of revolutionary stuff. I love the energy that comes from giving power to people, regular people, and let them take on the machine and break down the walls. I don't have a hard time recruiting great people to go on a mission that feels important because it is. We're trying to help you, and people everywhere make better decisions with stuff they care about, and stuff they're spending a lot of money on, be it a job, a hotel room, a home, rental, mortgage, or even a cosmetic procedure. These are good things that are being built for consumers. In the end, at best, the way of the web, the smartphone and the Internet work, when you attract massive amounts of consumers to something, the industry has to follow, regardless of the way they may have felt about it initially. Because that's where consumers are, and that's what they want. That's what I feel good about, and Expedia has done well. Spencer has done a great job there, leading a great team there. I'm so lucky to know that guy. Robert [Hohman], is another superstar, and that's kind of the next most ripened fruit, and that one is performing quite nicely. We have on the order of 17 or 18 million users a month there now, and it's tracking along quite nicely, about 3 years behind Zillow on all metrics. I really love that one, it's coming along quite well.
Ciaccia: What does Glassdoor mean to the way people are looking for companies, salaries, jobs, etc.? How is that working?
Barton: It's working really well. I think of it as TripAdvisor for employment. You can really find out what people think of it, what it's like, what they think of the place. You can see what the interviewer questions are if you're a developer, a business development person, a journalist. If you're the CEO, you can see what people are saying about you. All of this is good, it's good, valuable stuff. It's good not just for people who are looking for a job, but for those who are going into a performance review. It gets people prepared because you're going to talk salary, and you want to know what your options are and it gives people more confidence. User-generated content (UGC) models, it's hard to think of models that are much better. Google has one of the classically great models. Microsoft with the operating system has a great model. UGC that Yelp
Ciaccia: You said that Glassdoor is about two to three years behind Zillow.
Barton: Two to three years behind Zillow, on the current path.
Ciaccia: When can we see an IPO for Glassdoor?
Barton: Who knows, exactly? It depends on the market, and so many things, but I believe IPOs are really positive events for companies in most ways. It gives them strategic flexibility, and optionality. It gets people fired up as well. It's on a path to 2.5-3 yrs behind Zillow, and if the markets stay open, and it stays on the path it is, maybe 2015.