Small Is the New Big

NEW YORK (TheStreet) -- So did you hear Big Box Best Buy(BBY) is downsizing?

Every time a "too big to fail" does, a slight smile comes to the faces of small-business owners. Entrepreneurs, small-family businesses, and mid-sized, privately held companies understand this, but the lesson serves as a reminder to prospects that big isn't always better -- that can be a tough concept.

In the recent history of huge company failures and those pacts-with-the-devil bailout bozos, employees, customers and investors are realizing bigger firms invite bigger problems, systemic risk and poor-quality relationships like a stripper invites another dollar bill. Yes, big companies are seldom the guardians of trust, access, or dependability. Why is this the case?

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As companies grow, diversify, and hire, they often suffer the unintended consequence of distancing themselves from purpose, principles, and the people connections that matter. Bad hires, turnover, unscrupulous characters, shortcuts and a departure from focused customer service - these are mired in spreadsheet-laden strategy and bottom line focus.

>>Also see: Best Buy: S&P Intraday Laggard

Internet convenience and big-box selection has its advantages, but ultimately people still buy from people. And there's nothing like a friendly exchange with a familiar face to enhance the buying experience.