PLAN WELL AND EXECUTE: Reflect on what did, didn't work in 2012

We have just about wrapped up 2012. Again, we can say, “What a year!”

I once heard someone say, “We have been in business for one year at a time for the past 22 years.”

I think that sums up the position of most businesses. It would be nice to be in the company of those that are immune to economic cycles, that have substantial balance sheets, adoring customers and minimal competition, and that are working with engaged and capable associates.

Maybe that will be my wish for 2013.

The year closed tragically with the shootings in Newtown. The debate that must take place now is how we might prevent this from happening again.

We held a national election for president and most congressional offices. The good news is that our democratic election system worked. The bad news is that there are imperfections in the system.

In October, for the second year in a row, we had weather that crippled our region and resulted in a significant loss of life and property. The lingering effects of the storm are still apparent in the fallen and cut trees. What is not clearly being heard are the policy debates that should be a part of the region’s recovery from the storm.

I think back on the losses of the year: The passing of those we love and those we did not know — old or young, family or friend, from natural or preventable causes or from war. We have lost loved ones and we have lost businesses.

But as in the circle of life, we have experienced births as well. Just in time for the fall semester, Gateway Community College opened its new campus downtown New Haven. In time for the fall season, Long Wharf Theatre completed its extensive renovations.

Hopefully your organization and family experienced births this year.

We viewed with awe and amazement the athletes from around the world at the London Olympics.

Oh, did I mention that the New York Giants won the Super Bowl way back in February. It seems like a long time ago.

These are a few of my key remembrances of 2012. I hope you take the time to reflect on the events that shaped the year for you and the lessons provided.

May 2013 be your best year ever!

Cornell Wright is the lead consultant at The Parker Wright Group in Stratford, a customer service consulting firm. He can be reached at 203-377-4226 or cornell@parkerwrightgroup.com .