The Digital Skeptic: Facebook's Retail Faceplant
NEW YORK (TheStreet) -- My question to Facebook(FB) investors is a simple one: Have any of you actually used the thing to make money? Not make friends. Or be liked. Or play the markets. But, you know, earn real cash selling a real thing to a real person.
We have. And not just once. Many times. For like a year. My writing buddy Anthony Mowl tried to sell women's apparel on Mark Zuckerberg's brainchild. Yes, Anthony wanted the money, but as a journalist and salesman, he was also testing the retail worthiness of the Web giant.
|Facebook won't be the place for retailers until the funny money, barriers to entry and creep factor go away.|
How did this newly minted public company do as a retail sales tool? I will leave those words to Mr. Mowl: "It sucked on so many levels."
Facebook's "company store" feels like we're back on the retail plantation.
The retail cluelessness of Facebook is stunning. The operation has the hubris to be not merely content with taking a cut of what it sells but to steer users toward shopping with a company scrip called "Facebook Credits." Most folks use these credits to buy virtual goods. Say, an improved tractor on games such as FarmVille or upgrades to The Sims Social. (Side note: Is there anything sadder, really, than spending real money on a fake tractor?) But less well known is that customers can also use credits to buy goods from some Facebook retail outlets. The experience was like shopping with casino chips, except worse, since it sets up unnecessary steps in the retail process -- steps click-averse consumers clearly had no patience for in our testing.
Whoever came up the idea that dollars were not good enough for Facebook needs a big, long executive timeout.