Will Google Retail Suck as Bad as Microsoft Stores?
So what does it mean? What's the potential impact?
First, it could mean better-focused, in-the-flesh competition for Apple (AAPL) that gets Steve Ballmer fired at Microsoft (MSFT) once and for all. A well-done Google retail presence could elevate the excitement level in tech several notches this year.
Some thoughts on the pro, con and relatively random sides.
Simply put, Google is not Microsoft. It knows how to create a spectacle.
Last week, I visited Google's Manhattan offices in the old Port Authority building. Just incredible. Google covers so many square feet that it puts maps on the walls (and in employee laptops) just to help guests ( and Google staffers) navigate the maze of conference rooms.
Visiting Google is an experience. Put another way -- Google knows how to create an experience. It can do likewise in the retail space.
The people who work for this company get it. They're smart. For all of the criticisms I have vis-à-vis Google , I would never bet against this company.
Google has the potential, assuming it stops giving everything away for free, to nurture meaningful complements to its primary (roughly 98% of sales every quarter) advertising revenue line through the sale of hardware, software and services.
And, of course, Google needs to get its products in the hands of potential consumers. It's not like Chromebooks and Nexus smartphones and tablets are as ubiquitous as Windows-based products, let alone MacBooks, iPhones and iPads.
Plus, when Google Glass hits the market, it requires a hands-on experience, at least in major markets such as New York, the San Francisco Bay Area and Southern California. And it can't hurt to have Google "geniuses" offer live tutorials on how to make the most of Google's growing suite of services as well as the Google Plus platform .
Right off the bat, I must correct myself -- these products Google would display in physical retail stores are not, by and large, Google products per se. Like Microsoft, Google farms out the build on its hardware to "partners." If it cannot control what these hardware makers do with a Chromebook or how they present Android, Google retail could end up providing the same type of uninspiring environments as Microsoft.
Do people really want to touch, feel and buy Chromebooks, for instance, in the first place? Because that's really a big part of the push -- to realize the Chromebook vision of a computer for everybody who wants one. The computer for the hotel lobby or out-of-town guests in your home.