3 Things You Should Know About Small Business: Mar. 13
NEW YORK (MainStreet) -- What's happening in small business today?
1. How to get employees to treat customers well. Creating a culture in which your employees treat customers as well as you do is not easy, but could reap large rewards. Business owners need to inspire employees to be committed, not compliant, and that means teach them to start thinking like owners, according to an article by the New York Enterprise Report.
"The difference is that in a compliant culture, people are doing just enough to get by, whereas in a committed culture, people are doing the right thing and making the extra effort," the article says.